Major Incident Information
The On-Call number is 0788 7556 017. Phone this number in case of an emergency. Instructions and information below.
Welcome to the RHN Major Incident Information web page. This page contains the information which will be critical in helping staff in the event of a declared Major Incident.
The Royal Hospital for Neuro-disability takes its responsibility for the safety and well-being of patients, relatives, visitors, staff and contractors very seriously. That is why it is mandatory for all staff to be aware of the organisation’s plans in the event of a major incident.
A Major Incident is described as:
‘An event that requires the implementation of special arrangements, and which cannot be managed within routine operational procedures’.
The information on this page will be owned by the RHN Business Continuity Lead, (Director of Service Delivery) and updated by the IT Department. This web page will be the central library for Major Incident information and the intranet versions of these documents are the only ones that are maintained. Any printed copies should therefore be viewed as ‘uncontrolled’ and may not necessarily contain the latest updates and changes.
The current information available on this site is:
Major Incident Policy
The Policy describes RHN’s response and defines the command and control arrangements. The Plan outlines the responsibilities of the Gold, Silver and Bronze Commanders.
Business Continuity Policy
Business Continuity Plan Activation Flowchart
Business Continuity Plan Activation Flowchart
One page flowchart for use as an aid in declaring a Major Incident.
Major Incident Command Action Cards
- Action Card – Gold Commander – V4.0
- Action Card 1 – Silver Commander – V4.0
- Action Card 2 – Bronze Nurse – V4.0
- Action Card 3 – Bronze Security and Transport – V4.0
- Action Card 4 – Bronze Communications – V4.0
- Action Card 5 – Bronze Evacuation or Invacuation – V4.0
- Action Card 6 – Bronze Doctor – V4.0
- Action Card 7 – Loggist
The Action Cards give clear guidelines and specific responsibilities for command post holders
Support Services Disaster Recovery Plan
Support Services Disaster Recovery Plan – V1.0
Provides first response guidance to the On-site Duty Manager in the event of an estates related incident.
Major Incident Flowchart for the Wards
Major Incident Flowchart for Wards – V1.0
One page flowchart for Ward staff to use as an aid in the event a Major Incident is declared.
NHS England Emergency Contact information
NHS Enlgand Emergency Tel Nos UPDATED – Feb2023
JESIP
Joint Emergency Services Interoperability Programme aide memoire for all staff on their responsibilities during a Major Incident
Major Incident and Business Continuity Glossary
Pan-public sector glossary of terms which may be used by the NHS or other emergency or public sector organisations during a Major Incident.
Incident Commander Action Prompts
This page contains guidance and documents which will be of specific assistance to senior staff who may be required to assume a Command leadership role in the event of a Major Incident or Business Continuity incident.
This page contains guidance and documents which will be of specific assistance to Ward Managers and their teams when responding to a Major Incident.
The templates on this page have been designed to be used in the event of a Major Incident or Business Continuity incident. All the documents reflect health sector best practice and the reporting formats required by our services’ Commissioners in the event of an incident at RHN.
If you wish to discuss any parts of the documents, please contact your Line Manager in the first instance. If they are unable to resolve your query, please contact the Business Continuity Lead (Lesley Mill): lmill@rhn.org.uk Thank you.